Mystery product

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aukienterprise.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aukienterprise.com.

Have something to say? We're all ears!

At AUKI, we value your questions, concerns, and compliments. Our dedicated support team is here to assist you every step of the way.

Contact us during our support team hours:

Monday–Saturday: 9am–5pm EST

Rest assured, we strive to respond to your inquiries as promptly as possible.

Here's how you can reach us:

PHONE: (+61) 402 180 829
EMAIL:info@aukienterprise.com
ADDRESS: 55 Bailey St, Adamstown, 2289, NSW

For customers contacting AUKI outside of Australia, please find the relevant contact information below:

USA: AUKI Enterprise USA
Email:info@aukienterprise.com

UK &
EU: AUKI Enterprise UK & EU
Email:info@aukienterprise.com

Asia and countries other than the USA, UK, or EU:
Email:info@aukienterprise.com
Phone: (+61) 402 180 829

You can also reach out to us through direct messages on Instagram or Facebook.

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