At Auki our commitment to your satisfaction is a priority. Auki extends a 30-day return policy, allowing you ample time to initiate a return request from the date of receiving your item.
For a successful return, your item must mirror its original state - unworn (no smells or odors), unused, complete with tags, and securely packaged in its original wrapping. In addition, please ensure you possess the receipt or a valid proof of purchase.
Commencing the return process is straightforward.
To initiate your AUKI return, kindly follow the steps outlined below:
- Email firstname.lastname@example.org, providing the following details:
- Your full name
- Order number
- Description of the item
- Reason for exchange and item you would like to exchange it for
Please reach out to us at email@example.com to notify us of any questions you may have in relation to your return.
*Note that items dispatched to us without prior return authorization will regrettably not be accepted.*
Full refunds for a product are only extended in the event of a proven fault detected during inspection. Please note, Auki will not issue refunds on non-faulty items, a store credit will be provided once your return item is received back at our warehouse. A store credit will not include shipping costs.
The swiftest route to securing your desired item is to initiate a return for the product in your possession. Once the return is granted approval, proceed to make a separate purchase for a new item with your store credit.
Refunds will not be approved if your item is not returned in the condition it was purchased in. This includes the condition of product and packaging.
*Please note that returns and refunds are not applicable for any items purchased on sale or with a discount code.*
We kindly request that you exercise care in selecting your appropriate sizing. If you are uncertain about your sizing, our dedicated AUKI team members are readily available via our DMs or email to provide guidance and support, ensuring you achieve the optimal fit.